To start a customization job, you will need to follow these steps:
1. Download and fill the customization form from the link at the bottom of the page.
2. Send the form with your design requirements to firstname.lastname@example.org.
3. The designer will reply you in the next 2 working days to check the general price and other details.
4. The customization job will start the next day of the deposit payment(30% of the total price), by then
your customization job is officially built.
1. I just changed my mind, I do not need the customization service now, what should I do?
---- You can always withdraw your customization application. If you do this within 3 days after the job is
built, you can get 50% deposit refund. But if you still want to cancel your customization 3 days after the job
is built, the deposit will not be returned.
2. Can I change the design?
---- Of course you can. After the job is built, you will have 2 free chances to make a change to the present
design before the final one is set. If you want to change the design more than 2 times, I will charge 10% of
the total price per time. If you wan to make changes to the final design, which means I might have already
already prepared the necessary material for the piece started to make your customized jewellery, I will
charge 50% of the total price to change the design.
3. What will I get when my job is finished?
---- Your order will be packaged delicately in high quality box with 2 postcards, 1 collection certificate
signed by the designer and maker.
4. Will my piece be hallmarked?
---- Any precious material from my stock used in your commission will be guaranteed legit.
Hallmarking service is always available but it causes extra charge(depends on the size and type of the
hallmark) and takes more time(normally within 1 week) to finish the job. But it is always true that
hallmarked jewellery keeps its value better.
If you have any questions, don't hesitate to contact me.
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edited by Caiyang Yin